Most Kicking Cones products are made to order and fulfilled by Printful. That helps us make what is actually ordered and avoid unnecessary inventory and waste, but it also means shipping timing and return eligibility work a little differently from a traditional retail store. If something goes wrong, please contact us—we’ll handle the issue with our fulfillment partner.

Most products are made to order. Printful typically takes 2-5 business days to create and fulfill an order before it ships. Fulfillment times can vary by product availability, order volume, and production needs.

Shipping methods, costs, and delivery estimates vary by product and destination and are shown at checkout. Delivery estimates include fulfillment time plus shipping time and are estimates, not guarantees. Carrier or production delays can occasionally push delivery beyond the estimate, but we’ll do everything in our power to get your orders to you in a timely manner.

When tracking is available, the information will be sent to the email associated with your order after shipment. Tracking may take up to 24 hours after shipping to begin updating.

If your order has not arrived by the estimated delivery date, please contact us here. Claims for packages lost in transit must be reported within 30 days after the estimated delivery date so we can work with Printful on a replacement or refund.

If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and include clear photos of the problem. We will work with Printful to replace the affected item at no additional cost or provide the appropriate refund. You do not need to return the item unless we specifically ask.

Because Kicking Cones products are made to order, we do not accept returns or exchanges for buyer’s remorse, a change of mind, or an incorrectly selected item or variant. Please review your order carefully before placing it. Nothing in this policy limits rights you may have under applicable consumer law.

Please double-check your shipping address before checkout. If a package is returned because the address was wrong or incomplete, or because the shipment was unclaimed, additional shipping charges may apply to send it again.

Contact us as quickly as possible if you need to change or cancel an order. Changes or cancellations may be possible while the order is still waiting for fulfillment. Once fulfillment has started or the order has been fulfilled, it generally cannot be changed or canceled.